Integrative Health and Wellness (Integrative Health, Wellness and Vitality)

values and respects the privacy of the people we deal with,
and we are committed to providing quality services and maintaining transparency

This policy outlines our ongoing obligations to you in
respect of how we manage your

Personal and Sensitive Information.

We have adopted the Australian Privacy Principles (APPs)
contained in the Privacy Act 1988.

The APPs govern the way in which we collect, use, disclose, store, secure and
dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained
from the website of The Office of the Australian Information Commissioner at
https://www.oaic.gov.au/

  What is Personal Information?

Personal Information is information which identifies an individual.

Examples of general Personal Information we collect
includes:

1.       Full names

2.       Addresses,

3.       Email addresses

4.       Phone numbers  

5. Gender

Sensitive Information

Sensitive information is defined in the Privacy Act to
include information or opinion about such things as an individual's racial or
ethnic origin, political opinions, membership of a political association,
religious or philosophical beliefs, membership of a trade union or other
professional body, criminal record or health information.

Sensitive information will be used by us only:

•                   For the primary purpose for which it was
obtained

•                   For a secondary purpose that is directly related
to the primary purpose

•                   With your consent; or where required or
authorised by law.

Under certain circumstances, Integrative Health and Wellness
may need to collect sensitive information about you. This may be:

1.       Health and lifestyle information such as
information about your current habits, hobbies, exercise and diet, previous
injuries or other health history.

2.       We may collect data about your upbringing,
mental health, medication and family history.

If we collect your sensitive information, we will do so only
with your consent, if it is necessary as part of your Health Program.

  How do we collect Personal Information?

The Personal Information we collect about you depends on the
nature of your dealings with us or what you choose to share with us.

This Personal Information is obtained when you:

1.       Submit a contact form on our website

2.       Send an email: [email protected]

3.       Participate in questionnaires such as the Intake
Questionnaire

4.       Interact with us in person;

5.       Interact with us online, using SMS or over the phone

6.       We may also collect statistical data from third
parties. We don’t guarantee website links or policy of authorised third
parties.

You may unsubscribe from our marketing lists at any time by
contacting us in writing

Use of Personal and Sensitive Information

We collect your Personal and Sensitive Information for the primary purpose
of providing our services to you, providing information and education, and for
marketing and analytics. We may also use your Personal Information for secondary purposes
closely related to the primary purpose, in circumstances where you would
reasonably expect such use or disclosure.

When we collect Personal Information we will, where
appropriate and where possible, explain to you why we are collecting the
information and how we plan to use it.

Some uses include, but are not limited to:

1.       provide you with information or services that
you request from us;

2.       deliver to you a more personalised experience
and service offering;
3.       improve the quality of the services we offer;

4.       internal administrative purposes;

5.       marketing and research purposes

    Disclosure of Personal Information

Your Personal Information may only be disclosed in a number
of specific circumstances including the following:

1.       Third parties where you consent to the use or
disclosure; and

2.       Where required or authorised by law or legal
proceedings; and

3.       Serious and imminent threat to life or health

Third Parties

Where reasonable and practicable to do so, we will collect
your Personal Information only from you. However, in some circumstances we may
be provided with information by third parties. In such a case we will take
reasonable steps to ensure that you are made aware of the information provided
to us by the third party.

Security of Personal Information

We take your privacy very seriously and take appropriate
measures to protect the security of this information.

Your Personal Information is stored in a manner that
reasonably protects it from misuse and loss and from unauthorized access,
modification or disclosure.

When your Personal Information is no longer needed for the
purpose for which it was obtained, we will take reasonable steps to destroy or
permanently de-identify your Personal Information. However, most of the
Personal Information is or will be stored in client files which will be kept by
us for a minimum of 7 years as a legal requirement

  Access to your Personal Information

You may access the Personal Information we hold about you
and to update and/or correct it, subject to certain exceptions. If you wish to
access your Personal Information, please contact us in writing.

Integrative Health, Wellness and Vitality will not charge
any fee for your access request, but may charge an administrative fee for
providing a copy of your Personal Information

In order to protect your Personal Information, we may
require identification from you before releasing the requested information.

  Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will
take reasonable steps to make sure that your Personal Information is accurate,
complete and up-to-date. If you find that the information we have is not up to
date or is inaccurate, please advise us as soon as practicable so we can update
our records and ensure we can continue to provide quality services to you.

​

Policy Updates

This Policy may change from time to time to maintain legal
compliance and relevance, and is available on our website.

Last Updated 08/08/2023

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy
Policy, please contact us:

Privacy Officer: Kessiah Larsen

Contact: [email protected]